Clever Company Reviews

They just keep breaking
And now they are in administration

The heater & freeze guard functions no longer work. Hot tub purchased 17 Jul 2022. Fault originally reported 9 days ago (25 Jan 23). So I am in warranty and submitted a warranty claim for repair on their support site 7 days ago. No response so far. Cannot get any other support as the original site is gone and they do not answer the phones since they are in administration. Rubbish product lasted only 6 months and now nobody willing to reply and repair and honor the legal obligations they have. I will be following up with a solicitor if this continues.

DONT BUY ONE
my daughter an i bought cleverspa one each.. within a couple of weeks hers stopped heating, which was replaced.
mine develpoed a tear at the top of one of the spines which enable the tub to stay in position..
i have emailed the company and rang many times to no avail..line goes dead and advised you to go to website.. which now seems to be unavailable...This company is a disgrace, ther is no after sales whatsoever.. there in noone to speak to and no email replies..

I have used the inflatable hot tub for the first time and it has a leak - the water is going down by about two inches each day. We think it might be from the pump area, but difficult to be precise. I cannot get hold of the company to ask for a replacement or refund: the website seems to be down and the phone number takes me to Virgin Media TV. Really frustrating.

Ordered a thermal cover in the sale for £60. Super quality and fast delivery from Amazon. Hope the company get back on its feet soon as they have excellent products.

Clever Spa & The Clever Company are now in administration - If you are looking for support you will not receive it.

The administrators (Howard Smith and Richard Harrison from Interpath Advisory) have removed the website which seems a very backhanded way of shutting things down and communicating with customers.

No point in writing this really as they've gone bust (unsurprisingly given previous reviews).

I have the same issue, bought a hot tub, heater failed after a couple of months, customer service went silent while trying to arrange a repair.

I'd say a good company untill there's a problem, then they just don't care, I'm nearly 3 months in waiting to get a damaged hottub picked up,
Customer service is shocking. They really have no intention in helping just try to flog you off..
They refuse to pass you on to a complaints team or manger.
I'm £300 out of pocket and still no product I paid for....

This has to be the worst company I've ever dealt with. I ordered a clever spa from Argos within 2 months ago, It broke down, then I contact the supplier, At first they were very on point with communication, Taking pictures had to do a video sent everything to them. Then they sent a box for the spa to go in, I spoke to Laura which she said that somebody will collect the spa within three days, It's now been two weeks and nobody has got back to me, I have never been so disappointed, I've even tried to call and they've had issues with their phone for over 2 weeks.

The spa cover was faulty. It ripped easily from sun damage and was not water repellent. Even tho it was less than a year old and under warranty, it was difficult to get support to help. Finally they issued a collection pickup. It was picked up and I've never heard back. I've repeatedly emailed support with no response. I class this as theft. Poor product and terrible service. If you represent this company contact me immediately. I will be contacting trading standards.

Awful customer service. Purchased a thermal cover and then the next day receive an email offering 30% off thermal covers! Absolute insult!!
I emailed to see if the discount could be credited (seeing as I’ve not even received the product yet) - they ignore all contact and refuse to help. Try phoning - nobody answers or man’s the phones!

The cover arrived quickly and so far is doing the job and hot tub is heating up quicker now.
The look of the covers suffers from being vacuum packed it is massively creased and scrunched to the extent it looks really scruffy on the hot tub and a bit of an eye sore now.
I appreciate it doesn't affect it's function but I would consider not vacuum packing them

Ordered a new inflatable to go in our hot tub at a great 50%discount.
Arrived fairly quickly, but couldn’t believe my eyes when I opened the waterproof cover!!
The box was crumpled, ripped and soaking wet!! Rather disappointing from a company like Cleverspa!!
Fortunately the inflatable itself appears to be ok!

Bought a Spa Hot tub on the spur of the moment and CleverSpa was the brand. Such an easy item to look after, already added extras: thermal winter cover, thermal floor tiles, inflatable cover support, headrests, sun canopy etc. Everything is very good quality, having read reviews on other brands I'm really pleased I chose this one. No external motor, all built into the wall of the spa.

Absolutely awful. The motor broke and it took the best part of a year to get it fixed. It went back three times. It was then fixed for about a month and then broke again by which time it was out of its warranty. It is now in the bin. I will never buy a hottub from this company again.